1. Scope
This Privacy Policy applies to information collected through frontlinecln.com, our service-request form, and communications connected to a request for Frontline Cleanouts services. It does not apply to third-party websites or services that operate under their own privacy policies.
2. Personal information we collect
When you submit a service request, we collect your name, telephone number, email address, preferred contact method, property city, requested service, urgency, and the description you provide about the property. If you choose to provide them, we also collect an insurance provider and claim number.
We may retain communications you send to us, including emails, calls, text messages, questions, scheduling information, estimates, project records, and customer-service correspondence.
Our website, hosting provider, security tools, and analytics service may automatically receive technical information such as an Internet Protocol address, browser and device type, pages viewed, referring page, interaction events, and date and time information. This information helps us operate, secure, and improve the website.
Please do not submit medical records, Social Security numbers, payment-card numbers, government identification numbers, graphic images, potential evidence, or other sensitive information through the website form.
3. How we use information
We use personal information to respond to inquiries, evaluate requested work, communicate by the contact method you select, schedule assessments, prepare scopes and estimates, perform and document authorized services, maintain business records, provide customer support, protect the website, prevent misuse, improve our services, comply with law, and protect our rights and the safety of others.
If you provide insurance information, we use it only to discuss or document the requested project and to communicate with an insurer or adjuster when you ask or authorize us to do so. Submitting an insurance claim number does not authorize Frontline Cleanouts to file, settle, or make decisions about a claim on your behalf.
4. Text messages and SMS consent
If you select Text as your preferred contact method and check the consent box, you consent to receive service-related text messages about your inquiry, assessment, scheduling, estimate, or project. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent to receive text messages is not a condition of purchasing services.
SMS consent is not shared with third parties or affiliates. We do not sell, rent, or provide text-message opt-in data or consent records to third parties or affiliates for their marketing or promotional purposes. Telecommunications providers may process a telephone number and message content only as needed to deliver requested communications and are not authorized to use your SMS consent for their own marketing.
5. When we share information
We may disclose personal information to service providers that support website hosting, database storage, analytics, security, email or owner notifications, and communications delivery. These providers may use information only to perform services for Frontline Cleanouts and must protect it under their agreements and applicable law.
At your request or with your authorization, we may share relevant project information with an insurer, adjuster, property owner, property manager, legal representative, or another person involved in the property or claim. We may also disclose information when required by law, legal process, or a lawful government request; to protect rights, safety, and property; or in connection with a business transfer where permitted by law.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
6. Cookies and analytics
The website may use cookies or similar technologies that are necessary for security, site operation, and basic analytics. Analytics information helps us understand page visits and website interactions. You can limit cookies through your browser settings, although some website functions may not work correctly.
7. Data retention and security
We retain information for as long as reasonably necessary to respond to a request, provide services, maintain project and business records, resolve disputes, enforce agreements, and comply with legal, insurance, tax, and safety obligations. Retention periods vary based on the type of information and the reason it was collected.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, database, or transmission method can be guaranteed to be completely secure.
8. Your choices and privacy rights
You may ask us to access, correct, or delete personal information associated with your service request. We may need to verify your identity and may retain information when required or permitted by law. California residents may also request information about our collection, use, disclosure, and retention of their personal information and may exercise applicable privacy rights without discriminatory treatment.
To make a privacy request, email office@frontlinecln.com or call (909) 500-4851. To stop service-related text messages, reply STOP to a message or contact us directly.
9. Children and third-party links
The website is intended for adults seeking property-cleanup services and is not directed to children under 13. We do not knowingly collect personal information from children under 13. The website may link to Google, social media platforms, or other third-party services; their privacy practices are governed by their own policies.
10. Policy updates
We may update this policy when our practices or legal obligations change. We will post the revised policy on this page and update the effective date. Material changes apply prospectively unless otherwise required by law.
11. Contact Frontline Cleanouts
For privacy questions or requests, contact Frontline Cleanouts LLC at office@frontlinecln.com or (909) 500-4851.